Terms and replacement procedure
Our company assumes full responsibility for the possible placement of a defective product in your order and its replacement if you are informed within 14 days from the date of receipt of the package, the garment must have the labels and the original of packaging. If the above conditions apply, follow the following procedure:
You photograph it so that its defective point is clearly visible and you send the photo by email to info@selina.gr, or alternatively by a personal message on our facebook page.
If the photo proves that the conditions mentioned above apply, we will contact you to finalize its replacement.
We send you the new product without shipping costs and with a delivery time of 2-6 working days for Greece and 7-12 working days for Cyprus and Europe. Deliver the defective product to the shipping company when you are given the new package.
Terms and procedure of change
The process of resizing, coloring, or changing code. Your request can be made if the change notification is made by you no later than 14 days from the date of receipt of the package, the garment is in its original condition without damage and the label has not been removed. If the above conditions apply, follow the following procedure:
Contact us by phone on the days and hours of operation of the call center (Monday to Friday store opening hours and Saturday 09: 00-17: 00) or fill out the contact form that you find in our online store or by sending a message to our facebook page.
The change can be made with any other garment of your choice, of equal or greater value.
The first change does not involve shipping costs. Each subsequent one will be charged to you and the cost is 5.00 euros.
If the new product is of lower value the amount of the difference will be credited to your name and will be deducted from future order. If the new product is of greater value, the difference will be paid to the shipping company upon delivery of the new package.
The change takes place within 2-6 working days for Greece. The shipping company will deliver the change package to you and will receive your original.
Terms and procedure for order cancellation
You can cancel your order within 12 hours of completion and in any case before it is sent by us.
